As a Customer Success Manager, you'll join the Customer Success team where you'll:
- Drive the onboarding and training of our customers and proactively pursue expansions with existing customers
- Be an IronSight Subject Matter Expert to become a problem solver for customers and ensure their business receives the most value from the platform
- Provide an exceptional experience for customers to support them via email, phone, and video meetings
- Represent the voice of the customer within IronSight
The Customer Success Manager will report to the Senior Manager of Customer Success and will work closely with Product, Engineering, and Sales to deliver outstanding customer experiences.
- Positions Available: 1
- Position Type: Permanent, Full-Time - In Person
- Location: Edmonton, Alberta | Consideration for Calgary is possible
(You must be legally entitled to work in Canada) - Salary: $75,000 - $95,000 CAD
- Apply for this position: Submit your cover letter and resume via Indeed. Due to the number of interested candidates, emailed submissions will not be reviewed.
- Anticipated Start Date: March 2026
- Lead implementations for new and existing clients including managing schedules and stakeholders, running requirements gathering workshops, workflow mapping, data gathering, configuring, deploying, user acceptance testing, monitoring, and maintaining
- Roll-up your sleeves by running scripts and database queries, and diving deep to ensure success
- This role is roughly 50% customer engagement and 50% technical implementation
- Degree/Diploma in computing science, engineering or related field, or equivalent combination of education and experience
- Minimum 3 years of experience in a software development role; experience as a business analyst or project manager for software implementations is an asset
- Experience in B2B SaaS organization that delivers moderate-to-complex solutions
- Experience with Enterprise Resource Planning (ERP) / Enterprise Asset Management (EAM), SCADA/IoT, Production Accounting systems is an asset
- Experience with API development including data architecture and access, protocol development, cloud infrastructure, and monitoring tools
- Strong communicator with excellent verbal, written, and presentation skills
- Detail-oriented with the ability to manage your own time and multiple priorities
- Strong relationship building and management skills that shine through when collaborating with clients and internal teams
- Get Obsessed - We are passionate about our clients. Their problems are our problems. Their success is our success.
- Own It – We take extreme ownership of everything we do. “Not my problem” isn’t in our vocabulary.
- Win Together - We win together, and we grow together.
- Be Bold - We show courage and take action to deliver exceptional results.
- A rewarding role at an exciting, growing scale-up with a strong culture of connection, fun, and performance.
- Flexible work arrangements that let you balance the great work you do with the responsibilities in your life.
- 3 weeks annual time off
- Company-supplied laptop and software that allow you to showcase your talent and unleash your potential
- Group Benefit Plan that includes Mental and Physical Health, Vision, Dental, RRSP matching and Health Care Spending Account
- Office on vibrant Whyte Ave with access to free parking, with snacks and drinks provided
Equal Opportunity Employment
IronSight is an equal opportunity employer and values diversity at our company. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, or local laws.
Application Process Overview
