What is Dispatch as a Service (DaaS)?
In order to ensure every client finds success while using the IronSight platform, we offer the option to have an IronSight Dispatcher embedded with your team to help coordinate day-to-day field operations.
An IronSight Dispatcher or “DaaSer” will use IronSight to take work/service requests coming from the field, and schedule them to meet the specific requirements of your operation.
Sidenote: You may have also heard the term DaaS to describe Data as a Service, or even Desktop as a Service. While we do technically provide Data as a Service, we think Dispatch is where we can really add value for our clients.
What can you expect from DaaS?
Act as a single point of contact for all dispatching activities for both internal users and third-party service providers/clients.
Optimize field resources to ensure decisions always made in the best interests of your organization. Typically with a focus on cost savings.
Ensure compliance with your requirements and that that everyone and fills out the appropriate documentation.
Provide daily schedule updates so all teams are aware of workload and equipment requirements for the following day.
Act as a steward for data collection, helping define KPIs with a focus on identifying cost savings and opportunities for continuous improvement.
Provide support for user issues & questions, acting as a direct contact for both internal users and third-party service providers/clients.
Serve as a supplemental resource for training and onboarding.
Source competitive rates and assist with identifying current market conditions and making informed decisions on the most cost-effective services.
Determine the best routes of transportation, establishes economical shipping routes and working with other logistics concerns.
Why use DaaS?
Every client that IronSight works with runs a unique operation with different needs, limitations, and expectations. DaaS isn’t required for a successful implementation of IronSight, but it can be the perfect fit for some operations to maximize the value of using IronSight.
IronSight has onboarded over 450 service providers and provides DaaS for some of the world’s leading energy producers.
Our DaaS team has dispatched over a million jobs using IronSight over the years and has navigated their fair share of challenging logistics. When you pay IronSight to provide DaaS, know that you are paying for an experienced dispatching professional dedicated to helping you achieve your organization's goals.
IronSight Dispatchers have access to IronSight’s general pool of knowledge regarding operational activity in their area. While your DaaSer can’t directly share the information they have access to, they will be able to leverage this information in your favor by helping you secure the best rates, operators, equipment, and develop the best relationships available in your operational area.
Combining these insights with their years of experience, DaaSers can often coordinate work more effectively than even a traditional in-house dispatcher.
The IronSight platform was built on three simple principles:
- Keep things as simple as possible
- Work equally well for both those that supply services, and those that request services
- Support our clients needs from start to finish
Staying true to these principles means IronSight DaaS isn’t just a hiring a dispatcher.
We’ll support you from source to pay.
You let us know who your service providers/clients are, and we’ll go out and PARTNER with them to ensure you have the best deals available, with the best partners available.
From there we’ll validate the quality of fit for your operations, and onboard the necessary users onto IronSight; providing training, building relationships, and offering continuous support/troubleshooting so that everyone involved can be efficient and effective on the IronSight Platform.
We’ll hold everyone involved accountable for delivering what’s promised, and even handle ticketing, confirmations, and invoicing.