Midland, TX

Customer Success Manager (Service Providers)

IronSight is transforming how Energy Producers (EPs) and Service Providers (SPs) work together. Some of the largest operators in North America rely on IronSight to coordinate, analyze, and optimize their field operations. We welcome people from all communities, backgrounds, and experiences that reflect our values and are ready to chase our vision of creating a collaborative energy future.


We’re hiring a Customer Success Manager focused on Service Providers - a high-impact, cross-functional role that sits at the center of Sales, Customer Success, and Product. This role is critical to the next stage of IronSight’s growth.

Why This Role Matters

Service Providers are one of the biggest accelerators in IronSight’s network. A strong Service Provider not only uses the platform - they influence Energy Producers, they shape field operations, and they see first-hand what workflows are working and where gaps exist.

This role:

  • Helps Sales close SP Pro deals by showcasing value
  • Helps Customer Success land, onboard, and grow accounts
  • Feeds Product insights from the field to shape what we build next
  • And most importantly… builds trusted relationships with SPs that naturally lead to warm introductions to EPs who are not yet IronSight customers

You are the connector. You unlock the network.

  • Positions Available: 1
  • Position Type: Permanent, Full-Time
  • Location: Midland, Texas and surrounding area is required. May be in a co-working space or remote.
    (You must be legally entitled to work in the United States)
  • Salary: $55,000 - $75,000 USD
  • Apply for this position: Submit your cover letter and resume via Indeed. Due to the number of interested candidates, emailed submissions will not be reviewed.
  • Anticipated Start Date: January/February 2026

What You'll Do

Onboard & Enable SPs

  • Lead implementations, training, and rollout for new SP Pro customers
  • Ensure users adopt best practices and see clear ROI
  • Support customers through onsite visits, calls, and virtual meetings

Represent SPs Internally

  • Capture and communicate product feedback from SPs
  • Identify gaps where product improvements will increase SP adoption
  • Work with Product & Engineering to prioritize enhancements

Drive Expansion Through Relationships

  • Build trust with SP owners, dispatchers, and operations teams
  • Identify where SPs work with EPs that are not yet IronSight customers
  • Create warm paths into those EPs (with Sales support)
  • Attend final Sales meetings to validate requirements and ensure alignment

Collaborate Across Teams

  • Partner tightly with Sales to help close SP Pro opportunities
  • Work with CS to retain and grow accounts
  • Advocate for SPs across the company

Travel: ~50% within the region to customer sites

What You Bring

  • 2–3 years experience in SaaS onboarding, implementations, CS, or training
  • Experience working with field operations or logistics is a bonus
  • Strong communicator and relationship builder across all levels
  • Tech-savvy and comfortable learning new systems
  • A problem-solver with a bias toward action
  • Organized, independent, and skilled at managing multiple customers
  • Comfortable in fast-paced, scale-up environments
  • A sense of humor - we truly value this

Spanish fluency and O&G field experience are assets.

You'll Love This Role If...

  • You like being in the field, meeting people, and building relationships
  • You want a role that blends sales, customer success, and product
  • You want to influence product direction based on real operational insights
  • You’re excited to help build a network — not just manage accounts
  • You enjoy roles where trust opens doors to big opportunities

What You'll Get

  • A meaningful role in a fast-growing scale-up
  • A team that cares deeply about culture, impact, and winning together
  • 3 weeks paid time off
  • Laptop + tools
  • Benefits including health, dental, vision, and 401K matching
  • Real opportunities for career growth

Equal Opportunity Employment

IronSight is an equal opportunity employer and values diversity at our company. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Application Process Overview

  • Submit your cover letter and resume via Indeed
  • First list candidates will be invited to a 25-minute conversation
  • Candidates that don’t make the first list will receive a message declining them
  • Second list candidates will be invited to a 45-minute conversation
  • Candidates that don’t make the second list will receive a message declining them
  • Final decision is made and communicated to remaining candidates

Interested?

Apply today via Indeed

Visit Indeed
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