As a Customer Success Manager, you'll join the Customer Success team where you'll:
- Drive the onboarding and training of our customers and proactively pursue expansions with existing customers
- Be an IronSight Subject Matter Expert to become a problem solver for customers and ensure their business receives the most value from the platform
- Provide an exceptional experience for customers to support them via email, phone, and video meetings
- Represent the voice of the customer within IronSight
The Customer Success Manager will report to the Senior Manager of Customer Success and will work closely with Product, Engineering, and Sales to deliver outstanding customer experiences.
- Positions Available: 1
- Position Type: Permanent, Full-Time
- Location: Edmonton, Alberta
(You must be legally entitled to work in Canada) - Salary: $70,000 - $90,000 CAD
- Apply for this position: Submit your cover letter and resume via Indeed. Due to the number of interested candidates, emailed submissions will not be reviewed.
- Anticipated Start Date: January 2026
- Lead the implementation and onboarding of customers, including training users on features or products
- Drive customer adoption of the platform – including sharing best practices – to ensure they maximize the value they receive from the platform and achieve success
- Retain and grow accounts through strong relationships with customers, regular customer meetings, and helping customers understand their return on investment
- Work with the Sales and Senior Managers to identify cross-sell and upsell opportunities at the appropriate customer lifecycle stage
- Regularly seek, document, and share feedback from customers on current and potential features and products
- Develop and deliver training and resources
- Provide direct support to customers via email, phone, and video calls, escalating where necessary
- Other duties as assigned
- **Travel from 25% up to 50% to client sites is expected as part of this role
- Post-secondary education that focuses on business, technology, or product management (e.g. business, marketing, or computer science with business specialization) or equivalent work experience
- Minimum 3-5 years of experience in SaaS software implementations/training for B2E/B2B customers.
*Transferable skills from other customer service roles will be considered if you can demonstrate how it relates - Highly tech savvy, we use tools like: HubSpot, Office 365, Microsoft Teams, Asana, Excel and more
- You’re customer centric and driven to dig deep to understand a customer’s goals with the platform
- Unafraid to learn something new, try things out and ask for help when unsure
- Independent, self-starter, eager to learn would be how your past co-workers describe you
- Comfortable managing customer relationships and handling everything from issues to new requests
- Strong project management skills that shine when leading collaborative teams of customers and internal partners
- Strong communication, presentation and interpersonal skills, with a problem-solving mindset
- Understanding of business analysis, SQL and data visualization using tools such as Metabase
- Flexible and adaptable to changing priorities; in other words you’ll be comfortable in a scale-up fast paced environment
- Excellent organizational and time management skills including prioritization of competing responsibilities
- Experience in Oil and Gas field operations/logistics nice to have
- A good sense of humour that adds to your resilience in the face of challenges
- Get Obsessed - We are passionate about our clients. Their problems are our problems. Their success is our success.
- Own It – We take extreme ownership of everything we do. “Not my problem” isn’t in our vocabulary.
- Win Together - We win together, and we grow together.
- Be Bold - We show courage and take action to deliver exceptional results.
- A rewarding role at an exciting, growing scale-up with a strong culture of connection, fun, and performance.
- Hybrid work arrangements that let you balance the great work you do with the responsibilities in your life.
- 3 weeks annual time off
- Company-supplied laptop and software that allow you to showcase your talent and unleash your potential
- Investment in your professional development and certification
- Group Benefit Plan that includes Mental and Physical Health, Vision, Dental, RRSP matching and Health Care Spending Account
Equal Opportunity Employment
IronSight is an equal opportunity employer and values diversity at our company. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Application Process Overview
